White Papers

Blending Speech Analytics

DVSAnalytics White Papers provide insight into the advantages of practical workforce optimization solutions for today’s contact centers, on-premise or in the Cloud. Encore® Workforce Optimization solutions enable the transformation of raw data to actionable business insights.

DVSAnalytics works closely with our customers to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into their customer interactions and contact center operations. Engineered for interoperability and compatibility with all major communications platforms, the Encore Workforce Optimization solution is cost effective, easy to install and manage. Capture, record (audio and screen) and analyze customer interactions to boost agent performance, improve operations, and enhance your customers’ experience.