Delivers Key Insights with a Concrete ROI
DVS Speech Analytics automatically transcribes and analyzes customer interactions based on your unique organizational goals. It reviews 100% of audio interactions, quickly assessing millions of hours per year. The result is valuable performance metrics that provide insight to drive well-informed strategic decisions such as:
- Pinpoint training needs and optimize coaching
- Verify adherence to compliance requirements
- Protect sensitive customer data and reduce risk of penalties
- Analyze sales metrics to maximize every opportunity
- Learn key drivers of customer loyalty and satisfaction