Speech Analytics

Delivers Key Insights with a Concrete ROI

DVS Speech Analytics automatically transcribes and analyzes customer interactions based on your unique organizational goals. It reviews 100% of audio interactions, quickly assessing millions of hours per year. The result is valuable performance metrics that provide insight to drive well-informed strategic decisions such as:

Pinpoint training needs and optimize coaching
Verify adherence to compliance requirements
Protect sensitive customer data and reduce risk of penalties
Analyze sales metrics to maximize every opportunity
Learn key drivers of customer loyalty and satisfaction

5 Essentials to Deliver High Quality Audio for Speech Analytics

Speech Analytics relies on accurate speech-to-text to deliver valuable operational intelligence. High quality audio recordings fuel the speech-to-text process. Download our infographic to see the top 5.

Start Your Journey with ElevateQM

Avoid the complex, costly path to Speech Analytics. Instead, start your journey with ElevateQM by DVSAnalytics.

Now Accessible for Contact Centers Large or Small

Competitively priced Per Seat, DVS Speech Analytics is designed to fit your budget. Experience a low Total Cost of Ownership (TCO) plus other added benefits with Cloud deployment.

With ElevateQM’s Out-of-the-Box applications and rapid onboarding, you can view new business intelligence in short order:

Are agents positively engaging with customers?
Do agents use helpful language in customer interactions?
Are agents willing to problem solve with customers?
Do customers express satisfaction or frustration?
Are customers commenting about ease of doing business?
Do customers view their experience positively?

Essentials for Speech Analytics in Contact Centers

Call recording and Speech Analytics can take your contact center to the next level. Find out how this communication works and the components to ensure Speech Analytics is optimized.

Advanced Speech Analytics Opportunities

DVS brings powerful automation to the contact center. With its comprehensive analysis of audio interactions, the opportunity to extract critical data is limitless. Contact centers equipped with this information find it’s much easier to assess the performance of the contact center from customer engagement to compliance to sales effectiveness.