Speech Analytics

DVSAnalytics offers an affordable way to automate your contact center that allows your team to be more efficient and effective. Our speech analytics software solutions will help your team provide world-class customer care for every interaction. Automation with Speech Analytics assists in evaluating agents, enhances Quality Assurance and even monitors customer sentiment without adding additional personnel!

Our Speech Analytics Software Delivers Key Insights

This speech analytics software automatically transcribes and analyzes customer interactions based on your unique organizational goals. It reviews 100% of audio interactions, enabling you to quickly assess thousands of hours of recordings. By streamlining call analysis, your staff will spend less time listening and more time coaching. Use our speech analytics solution to gain valuable performance metrics that provide insight to drive well-informed strategic decisions such as:

Pinpoint training needs
Optimize coaching
Verify adherence to compliance requirements
Protect sensitive customer data
Reduce risk of penalties
Analyze sales metrics to maximize every opportunity
Learn key drivers of customer loyalty and satisfaction

Call Analysis Software For Large Or Small Contact Centers

DVSAnalytics call analysis software is competitively priced Per Seat and designed to fit your budget. When you add our software into your workforce optimization suite, you can experience a low Total Cost of Ownership (TCO) plus other added benefits with Cloud deployment.

Gain Impactful Insights on Your Customers

With ElevateQM’s Out-of-the-Box applications and rapid onboarding, you can view new business intelligence and insights within a short period of time. ElevateQM will help you and your contact center agency answer these questions:

Are agents positively engaging with customers?
Do agents use helpful language in customer interactions?
Are agents willing to problem solve with customers?
Do customers express satisfaction or frustration?
Are customers commenting about ease of doing business?
Do customers view their experience positively?

Advanced Speech Analytics Opportunities

DVS software brings powerful automation to any contact center. Our speech analytics tools provide comprehensive analysis of audio interactions while providing a limitless opportunity to extract critical data. We’ve seen that contact centers equipped with this information find it much easier to assess performances, study customer engagement, monitor compliance, and adjust sales effectiveness.

Start Your Journey with ElevateQM

We’ll help you avoid the complex and costly path to using speech analytics software. Instead, start your journey with ElevateQM by DVSAnalytics.