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Speech Analytics

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Delivers Key Insights with a Concrete ROI

DVS Speech Analytics automatically transcribes and analyzes customer interactions based on your unique organizational goals. It reviews 100% of audio interactions, quickly assessing millions of hours per year. The result is valuable performance metrics that provide insight to drive well-informed strategic decisions such as:

  • Pinpoint training needs and optimize coaching
  • Verify adherence to compliance requirements
  • Protect sensitive customer data and reduce risk of penalties
  • Analyze sales metrics to maximize every opportunity
  • Learn key drivers of customer loyalty and satisfaction
DVSAnalytics speech analytics

Start Your Journey with ElevateQM

Avoid the complex, costly path to Speech Analytics. Instead, start your journey with ElevateQM by DVSAnalytics.

DVSAnalytics speech analytics

Now Accessible for Contact Centers Large or Small

Competitively priced Per Seat, DVS Speech Analytics is designed to fit your budget. Experience a low Total Cost of Ownership (TCO) plus other added benefits with Cloud deployment.

With ElevateQM’s Out-of-the-Box applications and rapid onboarding, you can view new business intelligence in short order:

  • Are agents positively engaging with customers?
  • Do agents use helpful language in customer interactions?
  • Are agents willing to problem solve with customers?
  • Do customers express satisfaction or frustration?
  • Are customers commenting about ease of doing business?
  • Do customers view their experience positively?

Advanced Speech Analytics Opportunities

DVS brings powerful automation to the contact center. With its comprehensive analysis of audio interactions, the opportunity to extract critical data is limitless. Contact centers equipped with this information find it’s much easier to assess the performance of the contact center from customer engagement to compliance to sales effectiveness.

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DVSAnalytics

Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.

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CONTACT

13951 North Scottsdale Road, Suite 112 Scottsdale, Arizona 85254

Info@DVSAnalytics.com

Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131
Phone: 480.538.2020
Fax: 480.538.2021