DVS Speech Analytics automatically transcribes and analyzes customer interactions based on your unique organizational goals. It reviews 100% of audio interactions, quickly assessing millions of hours per year. The result is valuable performance metrics that provide insight to drive well-informed strategic decisions such as:
Speech Analytics relies on accurate speech-to-text to deliver valuable operational intelligence. High quality audio recordings fuel the speech-to-text process. Download our infographic to see the top 5.
Avoid the complex, costly path to Speech Analytics. Instead, start your journey with ElevateQM by DVSAnalytics.
Competitively priced Per Seat, DVS Speech Analytics is designed to fit your budget. Experience a low Total Cost of Ownership (TCO) plus other added benefits with Cloud deployment.
With ElevateQM’s Out-of-the-Box applications and rapid onboarding, you can view new business intelligence in short order:
DVS brings powerful automation to the contact center. With its comprehensive analysis of audio interactions, the opportunity to extract critical data is limitless. Contact centers equipped with this information find it’s much easier to assess the performance of the contact center from customer engagement to compliance to sales effectiveness.