Create Detailed Reports to Leverage Critical Data
Call and screen interactions are being recorded. Customer experiences are being evaluated. Agents are being coached. Data is collected with every interaction, evaluation, and eCoaching module completed. Why leave that data untapped? Reporting provides critical data and visibility and insight into KPIs to identify which areas are improving and which areas need attention.
Our library of report templates provides the foundation for generating the data you need when you need it. First, apply filters to narrow the data and gain specific business intelligence. Then, schedule the report to be generated and emailed to recipients on a one-time basis or reoccurring.