Workforce Management

Forecast and Schedule Staff; Monitor with Real-Time Adherence with WFM by DVSAnalytics

Accurately Forecast And Efficiently Schedule Your Team

With its all-inclusive licensing, DVSAnalytics Workforce Management (WFM) enables you to accurately forecast and efficiently schedule your team, whether on-premise or working from home, and monitor your staff with real-time adherence. WFM delivers significant benefits while executing your unique workforce management strategy.

Meet Service Level Objectives While Controlling Costs

wfm, workforce management

Match Supply & Demand With Accurate Forecasting

Create forecasts based on historical trends for your single or multi-skill, omnichannel contact center. The intuitive interface provides step-by-step guides for users to onboard quickly. DVS Workforce Management streamlines forecasting for first-time analysts and proven professionals.

Increase Revenue By Efficiently Scheduling Your Team

Schedule your agents in the best role possible, according to their unique skills, to achieve high service levels for your customers. Manage multiple shift types, even rotational shifts, with ease. DVS Workforce Management delivers flexibility with intra-day management of agent schedules or activities.

Ensure Execution of Your Strategies With Real-Time Agent Adherence

Gain immediate insight into agent performance by viewing current versus planned activities. With its responsive design, DVSAnalytics Workforce Management is available on desktop, tablet and mobile devices allowing you to access your contact center performance from any location. Act swiftly and make informed decisions based on real-time data.