Secure Call and Screen Recording
Discover root causes for your wins and challenges with DVSAnalytics Interaction Recording. Capture voice recordings and screen recordings to identify opportunities for additional training, process improvement, and contact center optimization.
Improve customer service, reduce risk and liability, settle disputes, verify customer orders and gain key insights–all while maintaining compliance. Already have an audio recording solution? Add more value by integrating Desktop Recording.
DVSAnalytics security features allow you to:
- Manage individual and group privileges
- Protect the transmission of the recordings through secure communications with the servers
- Encrypt recordings
- Manually scrub existing recordings using the On-demand Scrub feature
- Permanently remove recorded information from audio and video files
- Pause recording for specific portions of conversations, based on your predetermined criteria