Convert Recorded Interactions Into Searchable Data
In the DVSAnalytics Workforce Optimization solutions, Speech Analytics converts recorded interactions, such as voice recordings, into searchable data. This helps target critical areas that need attention for the business and its customers.
Discover more insights with Desktop Analytics. This functionality collects metadata from third-party applications and leverages it to create powerful search capabilities, allowing you to categorize recordings in meaningful ways. Data available in DVS solutions deliver unlimited insights into contact center operations and customer interactions.
