Encourage Agent Improvement With DVSAnalytics Gamification

Contact centers collect a vast amount of data. The ability to view and leverage the analysis of that data enables your business to continuously improve. Encore® Dashboards and Employee Contests make it easy for managers to gain insight, see trends, and create incentive programs.

Quickly Gain Insights

Whether you’re interested in internal performance trends or market feedback to hone your business strategy, answers are available at a glance.

Compare Agent Performance

Know which agents are performing best and which may need extra attention.

Monitor Customer Responses

Track the progress of business initiatives by gauging how customers are responding.

Transparency for Agents & Supervisors

Provide common dashboard views of real-time performance for both supervisors and agents.

Performance-Based Contests & Contest Management 

The Encore Gamification Engine automates the creation and management of performance-based contests and rewards to further motivate agents toward achieving company initiatives.

Automate Agent Contests

Eliminate the time-consuming, manual process of administering contests.

Improve Agent Performance

Realize unprecedented contest-inspired performances with a capacity to host contests more frequently.

Recognize Agent Achievement

Keep teams aware of their top performers and contest contenders with leaderboards.

Reward Agent Success

Define rewards in advance and allow agents to redeem earned points, all within Encore.