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4 Ways to Boost Your Contact Center Productivity and Performance with Workforce Optimization Solutions

With many contact centers contemplating transitioning to long-term work from home operations, the role of workforce optimization software for contact centers has now become more important than ever before. Maintaining industry compliance along with high standards of agent adherence, productivity and performance in an at-home workforce requires new procedures and tools to simplify management’s daily workload.
DVSAnalytics reporting

4 Ways to Boost Your Contact Center Productivity and Performance with Workforce Optimization Solutions

With many contact centers contemplating transitioning to long-term work from home operations, the role of workforce optimization software for contact centers has now become more important than ever before. Maintaining industry compliance along with high standards of agent adherence, productivity and performance in an at-home workforce requires new procedures and tools to simplify management’s daily workload.
Dura Software aquires DVS analytics

Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.

“Dura is thrilled to add DVSAnalytics to our operating group of software products. We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform,” says Paul Salisbury, CEO of Dura Software.
Tips and Tricks from DVSAnalytics

Tips & Tricks: Encore 8.0 Portal

The Encore Portal interface will be rolled out in the Encore® 8.0 release, and subsequent releases, transitioning users from the existing interface (which is hereinafter called the “Encore Classic” interface) into an HTML5, responsive design…
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DVSAnalytics Delivers Encore 8.0

DVSAnalytics, a leading provider of workforce optimization (WFO) solutions for contact centers, announced the release of Encore®8.0, which delivers a new user experience along with enhanced UCaaS and CCaaS integrations.
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7 Tools to Augment Work from Home Contact Centers

Contact centers have responded well to the demands 2020 has placed upon them by rapidly transitioning their staff to work-from-home operations. No one is sure how long these conditions will continue. So, for many, the question has become how to ensure contact center agents, supervisors and managers have…
Tips and Tricks from DVSAnalytics

Tips & Tricks: Creating Content for eLearning in Encore

The challenge for many Supervisors and Quality Assurance Managers is not in analyzing assignments, but in creating the lesson content in the first place. In this Tips and Tricks article, I’m going to discuss in detail how to leverage content you may already have to easily generate cost-effective coaching content and create original micro-learning content for your agents.