Who we are

Delivering Workforce Optimization Solutions To Contact Centers, Across All Industries, For Over 35 Years

WHY DVSANALYTICS?

As industry leaders, the DVSAnalytics team is committed to meeting the needs of customers and partners. Known for its robust set of solutions, DVSAnalytics integrates with industry-leading communication platforms and delivers a rapid return on investment. From its innovative software to exceptional support, customers and partners find that doing business with DVSAnalytics is a pleasant and profitable experience.

Optimize Your Contact Center

Our Workforce Optimization (WFO) solutions deliver comprehensive applications for secure voice recording with synced screen recording, analytics, quality management, workforce management, reporting, and a powerful set of agent engagement capabilities.

MEET OUR TEAM

The DVSAnalytics team encourages forward thinking to develop software that paves the way for you to exceed customers’ expectations. Driving successful outcomes for you is our mission.

Chris Williams

Chief Executive Officer

Chris Williams is a veteran of the telecommunications industry with more than 25 years of experience, primarily focused on Customer Experience and Unified Communications solutions. Chris has led domestic as well as international sales and marketing teams catering to all market segments including Small/Mid-Sized Business (SMB) and Enterprise customers. His focus on providing Cloud, SaaS and Managed Services solutions has benefited customers in Healthcare, Higher Education, and across several
other industries.

Kate Fechik

Director of Sales & Channels

Kate Fechik is responsible for advancing the company’s growth strategy and developing channel partner relationships. As Director of Sales & Channels, Kate’s primary focus is leading the sales team to meet established goals, identifying new partner opportunities, and fostering deep relationships with channel partners to provide exceptional products and services to their customers.

Jared Lowther

Director of Engineering

Jared Lowther brings more than 25 years of software development experience to DVSAnalytics. Joining the DVS team in 2007, Jared initially served as a programmer on the software development team and was quickly promoted to Senior Software Engineer. His career includes more than 15 years of experience dedicated to the design and support of telecommunication and media streaming software.

PAUL BUCKLEY

DIRECTOR OF PRODUCT MANAGEMENT

Paul Buckley joined DVSAnalytics in 2014, serving as Product Manager and Director of Product Education prior to leading all Product Management activities. Paul has 30+ years of experience in the technology industry and has worked at Sage Software and Intel prior to joining DVS. Paul has an MBA from Arizona State University and a bachelor’s degree in Electrical and Computer Engineering from the University of Colorado. Paul played a key role in expanding the Encore WFO suite to include speech analytics and workforce management.

Keith Hollett

Director of Sales Engineering

Keith Hollett is the Encore resident expert in configuration, sales support, training, and much more, putting him in high demand by colleagues and customers alike. After completing his Associate’s degree in Computer Science at Blackhawk Community College, Keith joined DVSAnalytics in 1991 as an Installation Technician. Since then, he’s been closely involved in Encore® sales and support, taking on rolls including Director of Operations and Director of Sales Engineering.

Craig Smith

Director of Implementation and Support

Craig Smith has been with DVSAnalytics for more than 20 years. Having studied Information Technology at the University of Phoenix, he’s held the Director of Implementation and Support title and responsibilities, leading the 24-7-365 Implementation and Customer Support teams since 1998. Under Craig’s management, DVSAnalytics has developed an excellent reputation and track record for customer satisfaction.

NEWS AND EVENTS

Top 8 Benefits of Workforce Optimization for Contact Centers

Learn about the top 8 benefits of workforce optimization that can take your contact center to the next level.

Maximizing Your Contact Center’s WFO Strategy Through Data Driven Insights

Learn how to leverage workforce optimization tools to provide insights and data points to your team and maximize the solutions to the fullest extent.

Securing Your Contact Center: Achieving Compliance Through Interaction Recording

Compliance and security should be at the forefront of every contact center’s mind regarding consumer interactions. That’s why it’s imperative to have robust interaction recording capabilities.

WHAT OUR CLIENTS ARE SAYING

“The challenge was to leverage the opportunity in those conversations to educate them on the products and services and maximize the benefit of their membership.”

Melissa B.

Sr. Director of Remote Services, Arizona Federal Credit Union

CONTACT US

As a leading provider of Workforce Optimization and Workforce Management software solutions, DVSAnalytics is always ready to serve your contact center. Just reach out!