Who we are

Delivering Workforce Optimization Solutions To Contact Centers, Across All Industries, For Over 35 Years


As industry leaders, the DVSAnalytics team is committed to meeting the needs of customers and partners. Known for its robust set of solutions, DVSAnalytics integrates with industry-leading communication platforms and delivers a rapid return on investment. From its innovative software to exceptional support, customers and partners find that doing business with DVSAnalytics is a pleasant and profitable experience.

Optimize Your Contact Center

Our Workforce Optimization (WFO) solutions deliver comprehensive applications for secure voice recording with synced screen recording, analytics, quality management, workforce management, reporting, and a powerful set of agent engagement capabilities.


The DVSAnalytics team encourages forward thinking to develop software that paves the way for you to exceed customers’ expectations. Driving successful outcomes for you is our mission.

Chris DVSAnalytics CEO

Chris Williams

Chief Executive Officer

Chris Williams is a veteran of the telecommunications industry with more than 25 years of experience, primarily focused on Customer Experience and Unified Communications solutions. Chris has led domestic as well as international sales and marketing teams catering to all market segments including Small/Mid-Sized Business (SMB) and Enterprise customers. His focus on providing Cloud, SaaS and Managed Services solutions has benefited customers in Healthcare, Higher Education, and across several
other industries.

Kate DVSAnalytics management team

Kate Fechik

Director of Sales & Channels

Kate Fechik is responsible for advancing the company’s growth strategy and developing channel partner relationships. As Director of Sales & Channels, Kate’s primary focus is leading the sales team to meet established goals, identifying new partner opportunities, and fostering deep relationships with channel partners to provide exceptional products and services to their customers.


Jared DVSAnalytics management team

Jared Lowther

Director of Engineering

Jared Lowther brings more than 25 years of software development experience to DVSAnalytics. Joining the DVS team in 2007, Jared initially served as a programmer on the software development team and was quickly promoted to Senior Software Engineer. His career includes more than 15 years of experience dedicated to the design and support of telecommunication and media streaming software.

Cindi DVSAnalytics management team



Cindi Campbell is responsible for financial operations and administration at DVSAnalytics. With over 25 years of experience, Cindi joined DVSAnalytics in 2004 and was promoted to Controller in 2012. Prior to DVSAnalytics, Cindi worked as an Accounting Manager in the legal and communication industries. Cindi completed her Financial and Business Management studies at Glendale Community College in Arizona.

Kieth DVSAnalytics management team

Keith Hollett

Director of Sales Engineering

Keith Hollett is the Encore resident expert in configuration, sales support, training, and much more, putting him in high demand by colleagues and customers alike. After completing his Associate’s degree in Computer Science at Blackhawk Community College, Keith joined DVSAnalytics in 1991 as an Installation Technician. Since then, he’s been closely involved in Encore® sales and support, taking on rolls including Director of Operations and Director of Sales Engineering.

Craig DVSAnalytics management team

Craig Smith

Director of Implementation and Support

Craig Smith has been with DVSAnalytics for more than 20 years. Having studied Information Technology at the University of Phoenix, he’s held the Director of Implementation and Support title and responsibilities, leading the 24-7-365 Implementation and Customer Support teams since 1998. Under Craig’s management, DVSAnalytics has developed an excellent reputation and track record for customer satisfaction.


DVSAnalytics reporting

4 Ways to Boost Your Contact Center Productivity and Performance with Workforce Optimization Solutions

With many contact centers contemplating transitioning to long-term work from home operations, the role of workforce optimization software for contact centers has now become more important than ever before. Maintaining industry compliance along with high standards of agent adherence, productivity and performance in an at-home workforce requires new procedures and tools to simplify management’s daily workload.
Dura Software aquires DVS analytics

Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.

“Dura is thrilled to add DVSAnalytics to our operating group of software products. We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform,” says Paul Salisbury, CEO of Dura Software.
Tips and Tricks from DVSAnalytics

Tips & Tricks: Encore 8.0 Portal

The Encore Portal interface will be rolled out in the Encore® 8.0 release, and subsequent releases, transitioning users from the existing interface (which is hereinafter called the “Encore Classic” interface) into an HTML5, responsive design…


“The challenge was to leverage the opportunity in those conversations to educate them on the products and services and maximize the benefit of their membership.”

Melissa B.

Sr. Director of Remote Services, Arizona Federal Credit Union


As a leading provider of Workforce Optimization and Workforce Management software solutions, DVSAnalytics is always ready to serve your contact center. Just reach out!