Videos

Check Out These Videos for Tips, Tricks, and Helpful Pointers to Leverage Your DVS Solution

Encore Gamification

Motivate your workforce with contests using Encore’s new gamification feature.

Encore® WFO & Salesforce The Best of Both Worlds

Simplify your contact center operations with Encore’s Salesforce Integration.

DVSAnalytics Augments RingCentral UCaaS Contact Centers

Combines RingCentral’s Audio Recording and metadata with Desktop (screen) Recordings to gain a 360° perspective of customer interactions.

DVSAnalytics Workforce Optimization Solutions for Contact Centers

Interaction Recording (call and desktop), Practical Analytics, Quality Management, Workforce Management, and more.

Enhance Avaya Cloud Office Contact Centers

Add metadata and synced Desktop Recordings to Avaya Cloud Office Audio Recordings for advanced Search capabilities, in addition to Quality and Workforce Management tools.