Unlock even more contact center analytics by integrating Salesforce! Encore provides a pre-built application for integrating to Salesforce that requires little configuration. Encore Salesforce Desktop Analytics automatically captures the account name, account number, and email address, then saves them to the recording file. With minimal investment, unlimited additional fields can be captured.
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
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