Easily Capture VoC
Capturing the Voice of the Customer (VOC) immediately following an interaction is an invaluable feature in a closed-loop quality management process. Surveys that focus on specific interactions, such as post-contact surveys, are very different from company-wide customer satisfaction surveys, which usually measure the general feeling a customer has about your company.
Post Contact Surveys can deliver immediate feedback on a customer’s most recent experience with a product order, service level and/or individual agent.