Practical Workforce Optimization for Cloud Contact Centers
The Encore® Workforce Optimization solution for Amazon Connect contact centers includes desktop recording that syncs with Amazon Connect audio recordings, practical analytics, performance management, automated coaching and eLearning, agent engagement tools, and more. Encore’s workforce management solution provides scheduling, forecasting and real-time, intraday schedule adherence.
Optimize Your Amazon Connect Contact Center
DVSAnalytics delivers the ability to leverage Amazon Connect audio recordings to gain insight into the business and its customers.
Encore Workforce Optimization (WFO) for Amazon Connect provides contact centers with a 360° view of customer interactions, helping you to:
Amazon Connect Customers Benefit from DVS’ Unique Bundled WFO Solution
DVS has bundled key WFO components to specifically meet the optimization needs of contact centers using Amazon Connect. Encore’s Interaction Analytics packages, below, satisfy the need for tools to better understand the voice of the customer and improve the customer experience.
Interaction Analytics – Essentials
Interaction Analytics – Advanced
DVSAnalytics Workforce Optimization
Workforce Optimization as a Service (WFOaaS) for Amazon Connect delivers the practical solutions today’s cloud contact centers need to streamline daily workloads for supervisors, improve agent performance, boost operations, and enhance the customer experience.