“DVSAnalytics’ Encore WFO on Amazon Web Services was the best choice to replace our in premises system. It also met our business and IT requirements. Implementation was fast and easy with minimal investment of our IT resources. Our IT resources are very pleased that they are able to offload the maintenance and upkeep of the system to DVSAnalytics’ technical resources. The Business users are impressed with the tools that the new system has brought them. They are looking forward to using them to improve performance and gain invaluable insights into the voice of the customer.”