Amazon Web Services
Practical Workforce Optimization for Cloud Contact Centers
DVSAnalytics Encore® Workforce Optimization (WFO) is available on Amazon Web Services (AWS).
The AWS platform provides a convenient way for DVS to get customers up and running quickly using the Encore WFO applications such as recording, analytics, performance management, and more.
Access to DVS Encore on AWS provides a more scalable, high-performance, and cost-effective approach to WFO application management than using on-premise servers. In addition, DVS managed services reduces the load on your IT staff.
What Our Partners Are Saying
DVS has bundled key WFO components to specifically meet the optimization needs of contact centers using Amazon Connect. Encore’s Interaction Analytics packages, below, satisfy the need for tools to better understand the voice of the customer and improve the customer experience.
Encore Hosted in the Amazon Web Services Cloud
Encore Workforce Optimization solutions for contact centers adds structure to recordings, categorizing data in meaningful ways to quickly provide insights into customer interactions.