Practical Workforce Optimization for Cloud Contact Centers
The Encore® Workforce Optimization solution for RingCentral UCaaS contact centers includes desktop recording that syncs with RingCentral audio recordings, practical analytics, performance management, automated coaching and eLearning, agent engagement tools, and more. Encore’s workforce management solution provides scheduling, forecasting and real-time, intraday schedule adherence.
Optimize Your RingCentral UCaaS Contact Center
DVSAnalytics delivers the ability to leverage RingCentral UCaaS audio recordings to gain insight into the business and its customers.
Encore Workforce Optimization (WFO) for RingCentral provides contact centers with a 360° view of customer interactions, helping you to: