Five Ways DVSAnalytics Boosts RingCentral UCaaS in Contact Centers
RingCentral UCaaS customers can leverage their recordings with Encore® Workforce Optimization (WFO) software from DVSAnalytics to improve contact center operations and enhance the customer experience. Combining RingCentral’s audio recording and metadata with Encore’s Desktop (screen) Recordings provides a complete picture of customer interactions. DVSAnalytics understands communication platforms are the foundation of contact center operations. Interoperability […]
Salesforce Data in Your Workforce Optimization Solution
Why does DVSAnalytics place such a high value on interoperability in contact center solutions? Look no further than our out-of-the-box Encore® Salesforce integration. An Overview of the Encore Salesforce Integration Simplify your contact center operations with the Encore Salesforce Integration. Developed for convenience and time-savings in mind, the integration allows you to review call recordings […]
Salesforce & Encore: Best of Both Worlds
The combination of Salesforce and Encore® workforce optimization provides the best of both worlds to today’s contact center environment. With a focus on simplifying contact center management’s daily workload, DVSAnalytics provides solutions for interaction recording, quality management, analytics, and workforce engagement. A seamless integration with Salesforce, the premier customer relationship management (CRM) platform, is another example […]
Security and Compliance Features for Contact Centers
Integrating Workforce Optimization for Call Centers with Salesforce
Contact centers are the front line between an organization or company and its customers. Seamless interoperability and compatibility between all software and hardware components within a contact center is a key factor in achieving the highest standard of customer experience. What’s the value of integrating workforce optimization solutions with a CRM like Salesforce? By associating […]
Retail Sales & the Contact Center
DVSAnalytics at NEC Advantage 2019
We’re pleased to be at NEC Advantage this week. NEC is hosting its first Global Partner Conference this year, a key opportunity to review the rapid innovations seen over the last decade in the IT and communications technology landscape. Advantage brings together all of NEC’s partners to focus on providing solutions to critical challenges and […]
Tickets, Tickets, Tickets
Workforce Management Solutions in Contact Centers
Every contact center faces the challenge of efficiently forecasting and scheduling agents. Whether it’s a question of seasonal traffic, new products and services, specific skill requirements, or intraday changes, effective management of agents can be a daunting proposition. This is where Workforce Management software solutions for the contact center can help. Workforce Management solutions can provide […]
