Case Studies


Arizona Federal Credit Union


Cover image of the Paul Fredrick case study for DVSAnalytics.

Paul Fredick


Image of the case study for International Cruise & Excursions, Inc. use of DVSAnalytics' solutions in their contact centers.

International Cruise & Excursions


VCU Medical Center Case Study

VCU Medical Center


case study cover: and Broadway Across America & Broadway Across America


Arizona Federal Credit Union Case Study

Trustmark Solutions


Image of Case Study for Telephonic Signature

Telephonic Signature


Andrew Wommack Ministries Case Study

Andrew Wommack Ministries

DVSAnalytics Case Studies provide insights into the advantages of workforce optimization solutions for contact centers. Encore® Workforce Optimization solutions enable the transformation of raw data to actionable business insights.

DVSAnalytics works closely with our customers to improve the customer experience, maximize employee engagement, and deliver analytics-enabled insights into their customer interactions and contact center operations. Engineered for interoperability and compatibility with all major communications platforms, the Encore Workforce Optimization solution is easy to install and manage. Capture, record and analyze customer interactions to boost agent performance, improve operations, and enhance the customer experience.