See how DVSAnalytics met the needs of the member-owned electric cooperative,  Cobb EMC

Who is Cobb EMC?

As a not-for-profit, member-owned electric cooperative, Cobb EMC safely delivers reliable electricity to nearly 200,000 residential and commercial consumers in the Georgia counties of Cobb, Bartow, Cherokee, Fulton and Paulding. The organization is consistently recognized for competitive rates, commitment to renewable energy, and giving back to the communities it serves.

Cobb is one of the largest EMCs in the nation and the company’s wholly-owned subsidiary, Gas South, is a leading provider of natural gas in the Southeast.

The Challenges

With customers spread across a large and diverse service area, Cobb EMC is required to meet the needs of people across the State of Georgia. Cobb needed an efficient way to change its interaction recording system as it moved to the new Mitel 3300  MiVoice system. 

Searching for an affordable solution that could accommodate various communication platforms, including those with streaming capabilities, Cobb EMC was looking for a reliable partner with a proven Workforce Optimization solution.

Improvements in Performance

Cobb EMC called upon the professionals at DVSAnalytics to help them with crafting a seamless transition between phone systems. The benefits were far greater than Cobb EMC expected!

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