Located in Richmond, Virginia, the Virginia Commonwealth University (VCU) Medical Center offers virtually every form of contemporary medical service and is the region’s only Level 1 Trauma Center for adults and children. Being a large-scale medical facility, VCU receives numerous calls each day to schedule outpatients, order room service, admit patients, transfer patients and so much more. Adding even more complexity to the contact center environment, these calls are answered by employees in different clinics, departments and programs. As the only academic medical center in the region, VCU Medical Center is on the forefront of health care, providing patients with the most progressive treatments and medical technology available.