Our Technology Partners

Workforce Optimization Solutions for Contact Center Communication Platforms

Encore Integrates with Industry-Leading Communications Platforms

DVSAnalytics’ platform seamlessly integrates with many of the industry’s leading communication platforms. DVSAnalytics can provide flexible, reliable, and scalable communication solutions due to our partnerships with world-class technology providers.

Offering Extensibility & Flexibility for All Major Communications Platforms

Access a comprehensive system that extends your system's capabilities and functionality.

Encore's flexibility enables your customers to get the most value for their money

Receive exceptional support whenever you need it

What Makes DVSAnalytics a Great Technology Partner?

We believe that every partnership should be pleasant and profitable. Our technology is designed to provide actionable business insights and advanced tools, allowing contact centers to maximize their success and our partners to reap the benefits.

Encore’s proven system is flexible and robust, integrating all major communications platforms. With the same goals in mind, you can trust that we’ll be a great partner and help elevate your current offering.

Our Technology Partners

DVSAnalytics has been a proud partner of Avaya for over 30 years and offers customers advanced Workforce Optimization (WFO) solutions designed to maximize the performance of their Avaya UC and CC platforms. Our modular components include desktop & call recording, performance management & agent engagement, workforce management, and interaction analytics that provide in-depth insights into customer behaviors.

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NEC's UNIVERGE solutions are integrated with DVSAnalytics' Unified Communications & Collaboration (UCC) platform to provide businesses with a comprehensive communications experience. DVSAnalytics' integration with NEC UNIVERGE solutions supports all communications platforms, allowing for a more streamlined and unified user experience.

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DVSAnalytics' partner, Cisco, is a leader in digital transformation and creating optimal customer experiences. Our integration with Cisco enables customers to combine Cisco metadata with Encore Desktop and Speech Analytics data for more comprehensive business insights. These insights allow for actionable information to be retrieved quickly and effectively, improving business decision-making.

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DVSAnalytics' Encore solution integrates Salesforce and WFO, allowing unified access to all recordings. With powerful search capabilities, users can easily filter and narrow the results of interactions from within Salesforce. Additionally, recordings can be played directly in Salesforce with just one click due to integrated data and links provided by Encore.

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Infinity’s Maestro solution focuses on interaction management software and innovative agent guidance systems. As a browser-based application, Infinity streamlines contact center operations with easy-to-script workflows and an extensive knowledge base, ensuring agents deliver accurate responses for any scenario.

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At DVSAnalytics, we offer integration software for Mitel MiVoice Business (Mitel's 3300 ICP) and Mitel MiVoice Connect (Previously ShoreTel), that captures and stores critical metadata from calls. As a Mitel Solutions Alliance (MSA) member, we are compliancy tested and committed to providing our customers with an optimal customer experience.

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DVSAnalytics' partnership with XIMA provides customers with powerful and robust contact center solutions. With XIMA's call interaction recording feature and Encore's advanced capabilities, such as Quality Management, Speech Analytics, and Workforce Management, businesses can truly elevate their customer experience.

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Encore's Desktop Recording feature enhances RingCentral's audio recordings. Through this integration, search capabilities, targeted eCoaching, and agent engagement features; supervisors can quickly pinpoint trends and address issues in real-time. With DVSAnalytics' Speech Analytics capabilities, traditional quality management measures can be significantly reduced, improving the overall customer experience.

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Intermedia's intelligent unified communications solution offers a seamless omni-channel experience for businesses, integrating voice, video, chat, files, and contact center capabilities. Leveraging their integrated SPARK AI technology along with their intelligent cloud communications platform, Intermedia provides a unique value proposition to businesses looking to deliver exceptional customer experiences.

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Discover the Advantages of Partnering with DVSAnalytics

Partner with DVSAnalytics to access powerful, reliable communication solutions backed by world-class communications technology providers.

Our Technology Partners

Encore Integrates with Industry-Leading Communications Platforms

Offering Extensibility & Flexibility for All Major Communications Platforms

What Makes DVSAnalytics a Great Technology Partner?

Our Technology Partners

Discover the Advantages of Partnering with DVSAnalytics

DVSAnalytics

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