DVSAnalytics Delivers Increased Value with Expanded Salesforce Integration for Contact Centers

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce     Scottsdale, June 17, 2019 – Meeting the needs of the most demanding organizations for enhanced contact center performance, DVSAnalytics is pleased to announce an advanced Salesforce integration for Encore® Workforce Optimization. In business for over 35 years, DVSAnalytics delivers workforce optimization and quality management solutions […]

DVSAnalytics Announces Rita Dearing as President

  SCOTTSDALE, Ariz., January 28, 2019 – Today, DVSAnalytics, a recognized leader in workforce optimization and engagement management software for contact centers, announced a change in leadership. The current technology and market opportunities dictate a need for an increased focus on product innovation. As a result, the Board of Directors has elected Rita Dearing as […]

DVSAnalytics Workforce Optimization and Engagement Management Solutions on Display at Avaya ENGAGE 2019 Solutions Expo

DVSAnalytics Showcases Workforce Management and Engagement Software Designed to Meet the Needs of Today’s Contact Center Austin, Booth #333, January 20, 2019 – DVSAnalytics, a leading provider of enterprise-class contact center solutions, will be showcasing its portfolio of workforce optimization (WFO) and workforce engagement management (WEM) solutions this week at Avaya ENGAGE®. The Encore® WFO/WEM […]

DVSAnalytics Quality Assurance and Workforce Engagement Solutions on Display at QATC 2018 Annual Conference

DVSAnalytics Showcases Solutions for Quality Management and Training Trends to Meet the Needs of Today’s Contact Center Nashville, September 17, 2018 – Meeting the needs of the most demanding organizations for enhanced quality assurance and agent training, this week DVSAnalytics will be showcasing its portfolio of enterprise-class solutions at the Quality Assurance and Training Connection (QATC) […]

DVSAnalytics Launches Reseller Program

SCOTTSDALE, Ariz., May 1, 2018 – Workforce Optimization (WFO) leader DVSAnalytics (DVS) today announced the launch of its DVS Encore™ Elite Reseller Program. The program is designed to help increase channel partners’ profitability and presence in the market with a collaborative framework that makes selling DVS’ innovative workforce technology easier than before.

DVSAnalytics Encore Earns Mitel-Compatible Test Certification

SCOTTSDALE, Ariz., February 27, 2018 – dvsAnalytics, a globally recognized leader in workforce optimization, today announced that Encore™ version 6.0.6 is compatible with Mitel’s business communication platform, Mitel MiVoice Business Release 8.0. After rigorous testing by Mitel, a global market leader in business communications, Encore earned the Mitel-Compatible Test (MCT) Certification.