When it comes to a workforce management solution, the cost is one of the most important factors to consider. Find out how cost effective it is to implement a WFM strategy.
Our team at DVSAnalytics has been working hard this year to provide top-of-the-line product releases and helpful resources. We are excited to share these updates with you.
“Dura is thrilled to add DVSAnalytics to our operating group of software products. We believe our business model will enable the DVSAnalytics team to accelerate the development and growth of its workforce optimization platform,” says Paul Salisbury, CEO of Dura Software.
DVSAnalytics, a leading provider of workforce optimization (WFO) solutions for contact centers, announced the release of Encore®8.0, which delivers a new user experience along with enhanced UCaaS and CCaaS integrations.
DVSAnalytics, a leading provider of workforce optimization software for contact centers, shines a spotlight on its enhanced cloud contact center offerings at Customer Contact Week. Today DVS announced the release of Interaction Analytics, which bundles its Encore® Workforce Optimization as a Service (WFOaaS) applications that deliver the most value for customers using UCaaS and CCaaS platforms.
DVSAnalytics, a leading provider of workforce optimization software, today announced the release of its Encore® Workforce Optimization as a Service (WFOaaS) for Amazon Connect. Encore WFOaaS enhances Amazon Connect, an omnichannel contact center solution, by delivering screen recording, analytics, performance management, and workforce management.