DVSAnalytics Delivers Encore 8.0

New User Experience Enhances WFO Solutions for Contact Centers Scottsdale, Arizona — November 3, 2020  DVSAnalytics, a leading provider of workforce optimization (WFO) solutions for contact centers, announced the release of Encore®8.0, which delivers a new user...

DVSAnalytics Delivers Amazon Connect Integration

Enterprise-class Workforce Optimization for Amazon Connect Customers Scottsdale, Arizona — August 11, 2020   DVSAnalytics, a leading provider of workforce optimization software, today announced the release of its Encore® Workforce Optimization as a Service (WFOaaS)...