DVSAnalytics Delivers Encore 8.0

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DVSAnalytics, a leading provider of workforce optimization (WFO) solutions for contact centers, announced the release of Encore®8.0, which delivers a new user experience along with enhanced UCaaS and CCaaS integrations.

DVSAnalytics Delivers Enhanced Cloud Integrations for Contact Centers

DVSAnalytics, a leading provider of workforce optimization software for contact centers, shines a spotlight on its enhanced cloud contact center offerings at Customer Contact Week. Today DVS announced the release of Interaction Analytics, which bundles its Encore® Workforce Optimization as a Service (WFOaaS) applications that deliver the most value for customers using UCaaS and CCaaS platforms.

DVSAnalytics Delivers Amazon Connect Integration

DVSAnalytics, a leading provider of workforce optimization software, today announced the release of its Encore® Workforce Optimization as a Service (WFOaaS) for Amazon Connect. Encore WFOaaS enhances Amazon Connect, an omnichannel contact center solution, by delivering screen recording, analytics, performance management, and workforce management.

DVSAnalytics Delivers Increased Value with Expanded Salesforce Integration for Contact Centers

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce Scottsdale, June 17, 2019 – Meeting the needs of the most demanding organizations for enhanced contact center performance, DVSAnalytics is pleased to announce an advanced Salesforce integration for Encore® Workforce Optimization. In business for over 35 years, DVSAnalytics delivers workforce optimization and quality management solutions engineered to […]