Practical Analytics for Contact Centers

Analytics on computer desktop

The market is flooded with analytics. Solutions abound. Wherever you find digital transformation in contact centers, you find a wealth of analytics options. What differentiates one solution from another? Begin with value. Analytics should provide insights. The insights contact centers require to optimize operations, reduce management’s daily workload, and boost agent performance. Insights that do […]

Interoperability: A Contact Center Solution

Puzzle piece filling a hole in the complete picture

Contact centers, like the rest of the communications industry, are experiencing a rapidly changing landscape. These changes in technology are spurring changes in human behaviors and customer expectations. The sheer abundance of goods and services are making the customer experience a key factor in the consumer decision-making process. It’s no longer a world of call […]