DVSAnalytics Showcases Practical WFO Software for Avaya Contact Centers

Phoenix, Booth #711, February 2, 2020 – DVSAnalytics, a leading provider of contact center solutions, will be showcasing its portfolio of practical Workforce Optimization (WFO) software this week at Avaya ENGAGE®.

Avaya ENGAGE is Avaya’s premier annual event for thousands looking to deliver experiences that matter. Hosted by Avaya and the International Avaya Users Group (IAUG), ENGAGE features general sessions and hundreds of informational breakouts led by some of the industry’s most inspiring and accomplished leaders. The list of keynote speakers this year includes Avaya President and CEO, Jim Chirico, NBA Hall of Famer, Earvin “Magic” Johnson, and a host of professionals offering insights into the state of communications technology and its market.

“We understand the value of workforce optimization (WFO) solutions that seamlessly integrate with our technology partners,” said Kate Fechik, Director of Sales and Channels, DVSAnalytics. “As a member of the Avaya DevConnect program, DVS solutions for contact centers are compliance tested and approved to interoperate with all of Avaya’s major communications platforms.”

DVSAnalytics has helped many Avaya contact center customers realize the benefits of practical workforce optimization solutions for recording, quality management, analytics and workforce management. We invite you to stop by booth #711 at Avaya Engage to learn more about DVSAnalytics’ WFO solutions.

About DVSAnalytics

DVSAnalytics practical Workforce Optimization solutions are designed to improve the customer experience, maximize employee performance and productivity with analytics-enabled insights into interactions and contact center operations. Encore® includes interaction recording, analytics, quality and performance management, workforce management, reporting, and more.  Learn more at www.DVSAnalytics.com or follow DVS on LinkedIn and Twitter.