Integrating Workforce Optimization for Call Centers with Salesforce

Contact centers are the front line between an organization or company and its customers. Seamless interoperability and compatibility between all software and hardware components within a contact center is a key factor in achieving the highest standard of customer experience. What’s the value of integrating workforce optimization solutions with a CRM like Salesforce? By associating […]

DVSAnalytics Delivers Increased Value with Expanded Salesforce Integration for Contact Centers

DVSAnalytics Provides Seamless Access to Customer Recordings in Salesforce Scottsdale, June 17, 2019 – Meeting the needs of the most demanding organizations for enhanced contact center performance, DVSAnalytics is pleased to announce an advanced Salesforce integration for Encore® Workforce Optimization. In business for over 35 years, DVSAnalytics delivers workforce optimization and quality management solutions engineered to […]

DVSAnalytics at NEC Advantage 2019

We’re pleased to be at NEC Advantage this week. NEC is hosting its first Global Partner Conference this year, a key opportunity to review the rapid innovations seen over the last decade in the IT and communications technology landscape. Advantage brings together all of NEC’s partners to focus on providing solutions to critical challenges and […]