The Benefits of Speech Analytics in Contact Centers

Audio Waveform Data Stream

What would be the value of being able to analyze all recorded voice data in your contact center for trends, root causes, quality assurance, and specific insights into your customer’s experience? That is the promise, and reality, of properly implemented Speech Analytics deployed in a contact center. Speech Analytics solutions, engineered specifically for contact centers, […]

DVSAnalytics Quality Assurance and Workforce Engagement Solutions on Display at QATC 2018 Annual Conference

DVSAnalytics Showcases Solutions for Quality Management and Training Trends to Meet the Needs of Today’s Contact Center Nashville, September 17, 2018 – Meeting the needs of the most demanding organizations for enhanced quality assurance and agent training, this week DVSAnalytics will be showcasing its portfolio of enterprise-class solutions at the Quality Assurance and Training Connection (QATC) […]

Speech Analytics, Compliance and ROI

3 rotary dial phones mounted on the wall

How much would you pay to be able to measure metrics across every call made to and from your contact center? Human transcription costs about $1.00 – $1.50 per minute of audio. This delivers an accurate transcript of all voices in the recording. Calculating Compliance Risks Let’s say you have 50 agents, and they do about […]