The on-going digital transformation in today’s market combined with an increasingly empowered agent workforce has created a clear need for eCoaching solutions in contact centers. Every contact center faces the challenge of training their agents. Developing training materials, administering training, grading, tracking, updating content, building refresher courses – all are expensive, time consuming endeavors. Automated […]
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
17255 N. 82nd St., Suite 120
Scottsdale, AZ 85255
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131