Contact Center Workforce Solutions

Workforce Optimization and Workforce Management manager

As the emphasis on improving the customer experience grows, workforce optimization and workforce management solutions for contact centers continue to rapidly evolve. The ultimate goal in their development is to boost contact center performance and enhance the customer experience. Workforce Optimization and Management One feature of workforce optimization (WFO), eCoaching, automatically assigns online training courses […]

DVSAnalytics Announces Rita Dearing as President

SCOTTSDALE, Ariz., January 28, 2019 – Today, DVSAnalytics, a recognized leader in workforce optimization and engagement management software for contact centers, announced a change in leadership. The current technology and market opportunities dictate a need for an increased focus on product innovation. As a result, the Board of Directors has elected Rita Dearing as President, […]

Customer Experiences That Matter at Avaya ENGAGE 2019

Skyline of Austin, Texas and the Convention Center

DVSAnalytics will be attending the Avaya ENGAGE® show this week in Booth #333. Many of our partners and customers will be attending. We’re looking forward to connecting and exchanging the latest news about Avaya, our industry and the market. Avaya DevConnect DVSAnalytics and Avaya have a long-time, constructive relationship. As a member of the Avaya DevConnect program, […]

DVSAnalytics Workforce Optimization and Engagement Management Solutions on Display at Avaya ENGAGE 2019 Solutions Expo

DVSAnalytics Showcases Workforce Management and Engagement Software Designed to Meet the Needs of Today’s Contact Center Austin, Booth #333, January 20, 2019 – DVSAnalytics, a leading provider of enterprise-class contact center solutions, will be showcasing its portfolio of workforce optimization (WFO) and workforce engagement management (WEM) solutions this week at Avaya ENGAGE®. The Encore® WFO/WEM […]

Customer Experience in 2019

Digital Introduction to 2019

2018 was a big year for DVSAnalytics. We saw vast advancements in technology and the ever-growing importance, and challenges, of harnessing the power of big data and AI. In our journeys across North America, we spent time listening to feedback, exploring fresh ideas with customers and resellers, and introduced new programs into our partner community. […]