Customer Experiences That Matter at Avaya ENGAGE 2019

Skyline of Austin, Texas and the Convention Center
DVSAnalytics will be attending the Avaya ENGAGE® show this week in Booth #333. Many of our partners and customers will be attending. We’re looking forward to connecting and exchanging the latest news about Avaya, our industry and the market.

Avaya DevConnect

DVSAnalytics and Avaya have a long-time, constructive relationship. As a member of the Avaya DevConnect program, our Encore® WFO/WEM solutions are compliance tested and approved to interoperate with all of Avaya’s major communications platforms. Combining metadata from Avaya with data from Encore Desktop and Speech Analytics, adds even more business insight and intelligence to recorded customer interactions. This spotlights our philosophy at DVSAnalytics on the importance of interoperability in today’s communications platforms.

Mergers and Acquisitions Activity

The unprecedented amount of M&A activity in the market over the last two decades has resulted in complex combinations of mixed communications platforms operating within a single contact center. Most companies and organizations do everything they can to avoid “rip & replace” solutions due to cost, agent training and downtime. The complexity and cost of upgrading systems can be mitigated, and a smooth technology roadmap created, by choosing solutions with a high degree of platform compatibility and robust integrations.

Experiences That Matter

We’ll be showcasing our high interoperable, world-class WFO/WEM solutions at ENGAGE. DVSAnalytics CEO, Hardy Myers, is presenting Customer Experiences That Matter, Tuesday, January 22, at 11:15 in the Experience Theater. He’ll be covering the evolution of, and latest trends in, workforce optimization and workforce engagement management, including:
  • Common challenges facing contact centers
  • The customer desire for simplicity
  • The evolving role of analytics
  • Workforce Management ROI

IAUG in the Pacific Northwest

Next month, DVS is sponsoring the Pacific Northwest IAUG user group meeting in Seattle. This will be our first quarterly meeting in 2019, featuring Avaya and Chapter updates along with a presentation from DVSAnalytics. There will also be a customer-led “tech tip” open forum. IAUG user group meetings are a great place to network with other people in the industry. Attendees will have a chance to win a complimentary IAUG membership!

Avaya ENGAGE 2019

Avaya ENGAGE is the perfect time and place to kick off the New Year. We hope you have a chance to catch Customer Experiences That Matter on Tuesday, and look forward to speaking with you at Booth #333.