Explore Contact Center Industry Trends
Explore Contact Center Industry Trends CONTACT US How You Can Transform Your Customer Service with Customer Insights Workforce Management solutions help companies manage their staff more efficiently through forecasting, scheduling, intraday management, real-time adherence and reporting. Delivering exceptional customer service is paramount in the contact center industry. According to a recent study, US companies lose over […]
Getting Leaner, Meaner & Greener with DVSAnalytics
GETTING LEANER, MEANER & GREENER WITH DVSANALYTICS CONTACT US Introducing a Leaner, Meaner & Greener Option for WFO At DVSAnalytics, we understand that businesses that make a difference are the ones that go on to be the most successful. With our Workforce Optimization (WFO) and Workforce Management (WFM) solutions, your business has everything it needs […]
Buyer’s Guide to WFM
Buyer’s Guide to Workforce management CONTACT US WFM is Your Key to Happier Staff and Customers With a cloud Workforce Management (WFM) solution, you can stop agonizing over complex spreadsheets that are prone to errors and start making a real difference for your company. In this white paper, we explain everything you need to know […]
Blending Speech Analytics with Traditional Quality Management
Blending Speech Analytics with Traditional Quality Management CONTACT US “Grooming” a Speech Analytics Solution Speech Analytics solutions use Artificial Intelligence techniques to analyze a recording. They don’t “listen” to a recording like humans do – they actually “parse” a recording, after breaking it down into tiny bits of speech (hence the term Speech Analytics). Traditional […]
