Videos

DVSAnalytics Can Help During the COVID-19 Emergency

  • Enable Remote Workers
  • Handle Increased Call Volume
  • 24 to 48 Hour Turnaround Time

Enhance Avaya Cloud Office
Contact Centers

Add metadata and synced Desktop Recordings to Avaya Cloud Office Audio Recordings for advanced Search capabilities, in addition to Quality and Workforce Management tools. 

DVSAnalytics Workforce Optimization Solutions for
Contact Centers

Interaction Recording (call and desktop), Practical Analytics, Quality Management, Workforce Management, and more.

DVSAnalytics Augments RingCentral UCaaS
Contact Centers

Combines RingCentral’s Audio Recording and metadata with Desktop (screen) Recordings to gain a 360° perspective of customer interactions.

Encore® WFO & Salesforce
The Best of Both Worlds

Simplify your contact center operations with Encore’s Salesforce Integration.

Encore Gamification

Motivate your workforce with contests using Encore’s new gamification feature.

Encore® Call Recording

Learn how Encore’s call recording features will benefit your organization.

Encore Desktop Analytics

Capture critical customer metrics and associate them with your recordings to gain even more from Encore.

DVSAnalytics focuses on developing practical workforce optimization solutions for contact centers. Encore workforce optimization solutions are built to simplify management’s daily workload and improve agent performance. Encore solutions are proven to boost agent productivity and retention, while reducing supervisor time. View our videos, browse the website, and download Resources to learn how DVS and Encore can enhance and improve your contact center operations.