It’s no secret that contact centers are constantly pushed to become more efficient despite being stretched thin on resources. DVSAnalytics’s Workforce Optimization (WFO) and Workforce Management (WFM) software solutions offer affordable access to insightful data enabling significant impacts to efficiency gains, customer satisfaction, staff productivity and employee satisfaction. Call recordings provide incredible insights into the effectiveness of your contact center, especially when coupled with quality management and speech analytics functionality. DVSAnalytics’ products offer contact centers tons of value for far less than competing technologies!!
In this blog, we’ll discuss how DVSAnalytics can help your contact center do more for less.
WFO & WFM Solutions That Work Hard So You Don’t Have To
It’s more important than ever for contact centers to have a Workforce Optimization (WFO) and Workforce Management (WFM) solution that can work within their budget. With WFO & WFM solutions like Encore, however, contact centers have the option to expand or add functionality in a way that doesn’t break the bank. DVS also ensures that contact centers can have their much needed peace of mind when migrating to a new platform. In fact, Encore has the ability to integrate with a variety of PBX and Unified Communications (UC) platforms including Avaya, Cisco, Mitel, NEC, RingCentral, and more. In effect, Encore goes where you go and scales alongside your contact center.
Hesitant to make the switch to a new WFO or WFM solution because of the cost? With Encore, your contact center can enjoy an affordable solution that doesn’t sacrifice quality or features. This is because Encore eliminates the need to generate budget money for upgrades or training, and our solution doesn’t require nearly as many servers making our infrastructure inexpensive to maintain.
Moreover, DVS exclusively provides only WFO and WFM solutions, allowing us to place our sole focus on developing the best possible product for your contact center. This ensures that we’re always ahead of the curve and even gives our team the freedom to provide top notch customer service. With an overall total-cost-of-ownership and a greater return-on-investment, many contact centers are making the switch to DVS.
Making the Switch to Affordable Quality Management & Speech Analytics Software
In addition to our WFO & WFM solutions, DVS also provides top of the line Quality Management and Speech Analytics software. These solutions outfit the feature functionality at an extremely competitive price, allowing contact centers to enjoy these particular features for the price of what many others charge for just call recording. This adds tremendous value to Encore, and helps to ensure that contact centers are getting the most features for their money.
Many DVS Customers find that making the switch to Encore an easy decision and our highly flexible solutions can be offered on premise, SaaS, or by subscription depending on your operating budget needs. After moving to Encore, many contact centers report seeing improvements in agent performance as well as an increase in productivity. Perhaps the most surprising, however, is how much customers were previously paying just for maintenance with other WFO and WFM software. To put it into perspective; purchasing, installing, and maintenance with Encore is comparatively less than what many competitors are charging for annual maintenance alone.
Realize the Benefits of Smarter WFO & WFM Solutions
When it comes to workforce optimization, doing more with less is the name of the game. And with DVS, that’s exactly what we aim to accomplish. In addition to providing comprehensive contact center software solutions, DVS also engages in highly beneficial partnerships. By partnering with DVS, businesses can showcase their best offerings by providing a comparative DVS proposal that saves their customer money. Our team is easy to do business with, and achieves fast turnarounds for meetings, demos, and proposals.
Being able to offer customers Encore gives businesses the ability to open up new and important conversations, as well. Discussing topics like Speech Analytics, WFM, a cloud solution versus on-premise, as well as migrating from one UC platform to another can all present new opportunities to pursue while continuously improving the customer experience.
Why DVS?
In today’s business climate, it’s more important than ever to acquire a WFO solution that works with your budget but also offers all the features and functionalities you need to deliver exceptional customer service. With Quality Management that empowers contact center leaders to make informed decisions, as well as extended functionalities like speech analytics for the cost of call recording alone, DVS provides a solution that helps you do more with less.
If you’re interested in learning more about Encore and its impressive capabilities, contact us today for a demo.
