White Papers

DVSAnalytics is advancing the realm of customer interaction analysis with the introduction of CA in our 9.1 release. Download our white paper to dive into how Encore version 9.1 improves service delivery and heightened customer satisfaction, transforming how contact center agents engage with customers.

Revolutionize your contact center operations by exploring industry trends and see how Encore is leading the way in helping contact centers achieve increased efficiency and customer satisfaction. Download our white paper to dive into these trends and see how Encore provides businesses with the tools for success in their contact center operations.

With WFO, companies can benefit from interaction recording, analytics, quality management, reporting, as well as highly effective WFM tools. In combining these forces, businesses can reap the benefits of enhancing productivity and efficiency while improving customer service via easy-to-use and cost effective solutions. Download our white paper to dive into how we explain the benefits of taking a leaner, meaner & greener approach to WFO and WFM, ultimately helping your business do more with less.

Stop agonizing over complex spreadsheets that are prone to errors and start making a real difference for your company.Unlock your contact center’s full potential with intelligent Workforce Management. Download the “Buyer’s Guide to WFM” to see the helpful elements to consider when searching for a comprehensive WFM solution to add to your contact center.

The use of Speech Analytics is having an impressive impact on contact centers, and will eventually change the enterprise workforce in a similar manner. To learn more about how Speech Analytics can be used to complement traditional Quality Management in the contact center, download our white paper, “Blending Speech Analytics with Traditional Quality Management”.