Enhancing Avaya Cloud Office and RingCentral Office in Contact Centers
Faced with the COVID-19 emergency, contact center communications are accelerating the transition from on-premise UC systems to cloud-based Unified Communications as a Service (UCaaS) solutions. While dictated by the need to rapidly enable work from home agents, this transition too frequently results in a lost ability to: Easily review recorded interactions Record agent desktops Use […]
