What is Workforce Management (WFM) software designed to do? WFM solutions are an integrated set of business processes that optimize the productivity of agents and employees. In contact centers, this means forecasting, scheduling and adherence tools that help streamline the staffing process while maintaining service level objectives such as: Average Speed of Answer Abandonment Rate […]
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
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