Multiple Applications, Processes & Priorities in Contact Centers

Intricate structures and patterns in building

Andrew Wommack Ministries’ (AWM) contact center receives 1,200 –1,500 calls per day for two departments. One department assists ministry partners with purchasing products and learning more about the ministry. The other serves as a crisis line to assist individuals with immediate needs, prayer and encouragement. Audio Only Call Recording A major challenge for AWM’s contact […]