Analytics in the Contact Center

Man attempting to sort and analyze data.

Goods and services crowd today’s market. Competition is fierce, with products rapidly gaining the top spot in their industry only to see challengers on all fronts. Three differentiators have emerged, common across all industries, from banking and software to healthcare and even government services: A high-quality customer experience An engaged workforce Retaining skilled employees Contact […]

Building Stronger Relationships

Handshake to connect and collaborate

Unlike banks, credit unions don’t have customers, they have members. It’s a subtle distinction, but one that speaks loudly of their intent to build strong relationships with the people who entrust their money to the credit union. It clearly states, “We’re in this together!” Keeping all employees focused on business or organizational goals is a […]