Practical Solutions for Contact Centers
Designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
DVSAnalytics Can Help During the Covid-19 Emergency
24 TO 48 HOUR
Encore® Workforce Optimization software delivers powerful and secure call & screen recording, performance management, agent engagement tools, interaction analytics, and workforce management solutions.
All the tools required to streamline your supervisors’ daily workload, empower your workforce, augment your contact center, and enhance the voice of the customer in one highly interoperable platform, on-premises or in the cloud.
Contact Center, Enhanced
Optimize the customer experience with an integrated software solution – interaction recording, performance management, interaction analytics, and workforce management – developed to enhance your existing contact center platform.
Voice of the Customer
Powerful call, desktop and speech analytics give your customers a clear voice, providing you with customer intelligence and insight to enhance customer satisfaction and build customer loyalty.
Engage your employees with premium tools. Easily schedule contact center staff to meet service level objectives while controlling costs. Create an environment for success, with each member of your team emphasizing your goals and values.
Cloud or On-Premise
Own your edition of Encore Workforce Optimization and Workforce Engagement Management software with a Perpetual licensing model.
DVSAnalytics provides everything you need to optimize your contact center, on-premises or cloud, in one easy-to-manage subscription.
Software as a service
Encore Software as a Service (SaaS) via the cloud. DVSAnalytics provides everything you need, including the infrastructure.
“Encore has been rock-solid. After just one training class, staff and supervisors were able to jump into the Encore system and begin using it with no issues.”
“When we started using Encore for Quality Assurance our baseline score was 50, after only 3 months our scores have climbed to 82. We are constantly refining our processes as a team to climb even higher.”
Quality Assurance Manager, Forefront Dermatology