DVSAnalytics is a trusted provider of workforce engagement management solutions that help contact centers optimize their operations, drive customer satisfaction, and enhance employee performance.
DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights.
Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business.
DVSAnalytics Quality Management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management.
DVSAnalytics captures empirical data to produce reports sliced in a variety of ways. Run reports on-demand or schedule them to send on a preconfigured schedule.
Gain deeper insights into your customer interactions with DVSAnalytics’ Conversation Analytics, the latest enhancement in our Workforce Engagement Management (WEM) suite. Integrated seamlessly with our 9.1 release of Encore, this user-friendly AI-powered tool offers greater insight into the quality of agent-customer interactions along with an unparalleled understanding of customer needs.
Easily schedule contact center staff to meet service level objectives while controlling costs with DVSAnalytics Workforce Management software. Multiple forecasting methods, flexible scheduling tools, and real-time agent adherence maximize your contact center resources.
Get more for less with the Encore WEM Suite by DVSAnalytics, offering Call Recording and Quality Management for less than your existing call recording solution. Enhanced with AI-powered Conversation Analytics, Encore optimizes customer interactions efficiently and affordably.
Choose the right licensing model for your contact center.
Scale resources up or down, on demand, and reduce your total cost of ownership with SaaS licensing. DVSAnalytics provides everything you need from the cloud, including the infrastructure, as an OPEX solution.
Shift from CAPEX to OPEX and deliver a predictable TCO to maximize your budget with Subscription licensing, whether on-premise, in the cloud, or a hybrid solution. Available coterminous billing simplifies accounting & renewals.
Purchase as a one-time, CAPEX solution with Perpetual licensing. Best for contact centers with a fixed number of users and an in-house IT team to manage infrastructure needs.
Our WEM solutions focus on providing analytics-enabled insights into customer interactions and contact center operations, enhancing the customer experience. Tailored for seamless integration with major communication platforms, Encore’s solutions can drive greater efficiency through streamlined processes and data-driven decision-making.
Our comprehensive suite of Workforce Engagement Management (WEM) solutions encompasses interaction recording, conversation analytics, quality management, and workforce management, designed to streamline agent productivity, enhance customer engagement, and elevate performance levels. Whether you prefer cloud-based flexibility or on-premise reliability, our solutions are customized to integrate into your contact center’s unique infrastructure.
“The challenge was to leverage the opportunity in those conversations to educate them on the products and services and maximize the benefit of their membership.”
Melissa B.
Sr. Director of Remote Services, Arizona Federal Credit Union
Contact us today to schedule your demo and discover how the Encore WEM Suite can drive you toward contact center success.
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
13951 North Scottsdale Road, Suite 112 Scottsdale, Arizona 85254
Info@DVSAnalytics.com
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131
Phone: 480.538.2020
Fax: 480.538.2021
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