Who we are

Delivering Workforce Optimization Solutions To Contact Centers, Across All Industries, For Over 35 Years

WHY DVSANALYTICS?

As industry leaders, the DVSAnalytics team is committed to meeting the needs of customers and partners. Known for its robust set of solutions, DVSAnalytics integrates with industry-leading communication platforms and delivers a rapid return on investment. From its innovative software to exceptional support, customers and partners find that doing business with DVSAnalytics is a pleasant and profitable experience.

Optimize Your Contact Center

Our Workforce Optimization (WFO) solutions deliver comprehensive applications for secure voice recording with synced screen recording, analytics, quality management, workforce management, reporting, and a powerful set of agent engagement capabilities.

MEET OUR TEAM

The DVSAnalytics team encourages forward thinking to develop software that paves the way for you to exceed customers’ expectations. Driving successful outcomes for you is our mission.

Jane Anderson

chief executive officer

Barry Tuffs

Chief Revenue Officer

Jared lowther

Director of Engineering

Kerry O'Donnell

Sales Director

Keith Hollett

Director of Sales Engineering

Kris Juchau

PROFESSIONAL SERVICES MANAGER

Kevin Agin

Account Executive

David Mckendrick

Account Executive

NEWS AND EVENTS

DVSAnalytics Employee Spotlight: Kerry O’Donnell

Our team is expanding at DVSAnalytics and we’re excited to spotlight Kerry O’Donnell, our new Sales Director!

DVSAnalytics Employee Spotlight: Dave McKendrick

In this month’s employee spotlight, we’re excited to introduce Dave McKendrick, a seasoned professional who recently joined our team as an Account Executive.

Measuring and Improving Contact Center Metrics

Learn how DVS Workforce Engagement Management (WEM) tools can optimize KPIs, improve performance, and boost customer satisfaction with actionable insights.

WHAT OUR CLIENTS ARE SAYING

“The challenge was to leverage the opportunity in those conversations to educate them on the products and services and maximize the benefit of their membership.”

Melissa B.

Sr. Director of Remote Services, Arizona Federal Credit Union

CONTACT US

As a leading provider of Workforce Optimization and Workforce Management software solutions, DVSAnalytics is always ready to serve your contact center. Just reach out!