Who we are

Delivering Workforce Optimization Solutions To Contact Centers, Across All Industries, For Over 35 Years

WHY DVSANALYTICS?

As industry leaders, the DVSAnalytics team is committed to meeting the needs of customers and partners. Known for its robust set of solutions, DVSAnalytics integrates with industry-leading communication platforms and delivers a rapid return on investment. From its innovative software to exceptional support, customers and partners find that doing business with DVSAnalytics is a pleasant and profitable experience.

Optimize Your Contact Center

Our Workforce Optimization (WFO) solutions deliver comprehensive applications for secure voice recording with synced screen recording, analytics, quality management, workforce management, reporting, and a powerful set of agent engagement capabilities.

MEET OUR TEAM

The DVSAnalytics team encourages forward thinking to develop software that paves the way for you to exceed customers’ expectations. Driving successful outcomes for you is our mission.

Jane Anderson

chief executive officer

Barry Tuffs

Chief Revenue Officer

Jared lowther

Director of Engineering

Keith Hollett

Director of Sales Engineering

Kris Juchau

PROFESSIONAL SERVICES MANAGER

Kevin Agin

Account Executive

David Mckendrick

Account Executive

NEWS AND EVENTS

Why Your Business Needs Contact Center Transcription

Discover how contact center transcription services turn calls into data. Learn the benefits of conversation analysis for QA, CX, and compliance.

Improving First Call Resolution with Real-Time Conversation Analytics

Improve First Call Resolution (FCR) and boost CSAT with AI Conversation Analytics. Discover how DVSAnalytics provides real-time insights to reduce repeat calls.

DVSAnalytics 2025 Recap: Advancing AI-Driven Insights and Customer Experience

From launching new AI-powered capabilities to expanding partnerships and strengthening our alignment across the Dura portfolio, 2025 was about delivering deeper insight, greater flexibility, and more value for our customers.

WHAT OUR CLIENTS ARE SAYING

“The challenge was to leverage the opportunity in those conversations to educate them on the products and services and maximize the benefit of their membership.”

Melissa B.

Sr. Director of Remote Services, Arizona Federal Credit Union

CONTACT US

As a leading provider of Workforce Optimization and Workforce Management software solutions, DVSAnalytics is always ready to serve your contact center. Just reach out!