Solutions to Optimize Your Contact Center

Innovative Solutions to Improve Your Contact Center and the Customer Experience

Imagine gaining visibility into all aspects of your contact center operations, never being left in the dark when a mark is missed, or catching trends before they prove detrimental to company performance. DVSAnalytics modular contact center solutions make it possible for you to stay on top of the highs and lows, so improvements can be made quickly and accomplishments can be celebrated!

Gain unlimited insight into daily performance and productivity with DVSAnalytics WFO solutions for all industries: Healthcare, Financial Services, Public Safety, Consumer, Higher Education, and more.

Interaction Recording

DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights.

Analytics

Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business.

Quality Management

DVSAnalytics Quality Management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management.

Workforce Management

Easily schedule contact center staff to meet service level objectives while controlling costs with DVSAnalytics Workforce Management software. Multiple forecasting methods, flexible scheduling tools, and real-time agent adherence maximize your contact center resources.

Reporting

DVSAnalytics captures empirical data to produce reports sliced in a variety of ways. Run reports on-demand or schedule them to send on a preconfigured schedule.

CONTACT US

As a leading provider of Workforce Optimization and Workforce Management software solutions, DVSAnalytics is always ready to serve your contact center. Just reach out!