Professional services

DVSAnalytics Implementation Services for Encore® WFO

HOW DVSANALYTICS CAN HELP YOU

Successful implementations are the result of open communication and the understanding that every customer has a unique set of needs and requirements. Combined with the technical knowledge and expertise of our professional services team, implementations are completed on time, on budget, and exceed customers’ expectations.

Implementation Services Process

Backed by more than 30 years of successful implementations, DVSAnalytics follows a proven methodology designed to provide customers with systems that satisfy their requirements and meet or exceed expectations for their contact center.

KICK-OFF

DVSAnalytics and its partners and/or customers identify project managers to coordinate a kick-off meeting or set up a call with all the appropriate stakeholders, including those responsible for the implementation.

MANAGE

The DVS Project Manager communicates all information, schedules meetings, and collaborates with all stakeholders to ensure the project is completed as expected in the accepted time frame.

INSTALL

The DVS implementation team installs the necessary Encore software, including Computer Telephony (CT) integration software which connects Encore with the customer’s communication (phone) platform, and performs all system management.

TRAIN

Following the successful installation, DVSAnalytics provides the customer with documentation detailing how the system was installed, configured and deployed across the organization. DVSAnalytics then conducts training classes for both system administrators and business users.

SUPPORT

Customers are given access to the DVSAnalytics Technical Support team available 24x7x365, unlimited training via regularly scheduled monthly web classes, customer-specific training upon request, and software upgrades.

WHAT OUR CLIENTS ARE SAYING

“The challenge was to leverage the opportunity in those conversations to educate them on the products and services and maximize the benefit of their membership.”

Melissa B.

Sr. Director of Remote Services, Arizona Federal Credit Union

CONTACT US

As a leading provider of Workforce Optimization and Workforce Management software solutions, DVSAnalytics is always ready to serve your contact center. Just reach out!