Improving First Call Resolution with Real-Time Conversation Analytics
Improve First Call Resolution (FCR) and boost CSAT with AI Conversation Analytics. Discover how DVSAnalytics provides real-time insights to reduce repeat calls.
DVSAnalytics 2025 Recap: Advancing AI-Driven Insights and Customer Experience
From launching new AI-powered capabilities to expanding partnerships and strengthening our alignment across the Dura portfolio, 2025 was about delivering deeper insight, greater flexibility, and more value for our customers.
Learn how sales conversation analytics improves team productivity, script adherence, and sales strategy. Turn customer interactions into revenue with Encore.
DVSAnalytics Encore 9.2 Release: Advancing Transcription, Playback, and API Modernization
Does your contact center need WFO software? From agent turnover to low customer satisfaction, learn the five key challenges that signal a need for a solution.
5 Signs Your Contact Center Needs Workforce Optimization Software
Does your contact center need WFO software? From agent turnover to low customer satisfaction, learn the five key challenges that signal a need for a solution.
Importance of License Types: Tailoring Solutions for Every Contact Center
At DVS, we offer multiple licensing options, on-premise, perpetual, and cloud-based solutions, ensuring that our customers can choose the model that works best for them.
In this month’s employee spotlight, we’re excited to introduce Dave McKendrick, a seasoned professional who recently joined our team as an Account Executive.
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