Blogs & News

Conversational Analytics is a game changing tool for contact centers seeking a better way to determine customer sentiment. Here’s why you need it in 2025:

DVSAnalytics has had an outstanding 2024. On top of new product additions and enhancements, we’ve driven more sales, initiatives, and big wins than ever before.

In our latest webinar, DVSAnalytics introduced the game-changing addition to our Encore platform—Conversational Analytics, featured in the newly released version 9.1.

Automated Quality Management leverages cutting-edge technology and allows for streamlined monitoring, evaluation, and coaching of agent performance

Workforce Engagement Management is emerging as the next generation of Workforce Optimization in the customer service realm.

DVSAnalytics has announced the official release of Encore 9.1, a significant advancement in its Workforce Engagement Management and Call Recording suite.

As customers seek more meaningful connections and tailored solutions, the value of skilled contact center agents continues to rise, making them indispensable in fostering customer satisfaction and loyalty.

Fortunately, WFM software is a practical solution to combat contact center agent burnout. Today, we’re discussing why this issue arises and how WFM can alleviate it.