Infinity
Workforce Engagement Management Solutions for Agent Performance Optimization
Infinity’s Maestro solution focuses on interaction management software and innovative agent guidance systems. As a browser-based application, Infinity streamlines contact center operations with easy-to-script workflows and an extensive knowledge base, ensuring agents deliver accurate responses for any scenario. Maestro enhances agent performance with AI-driven training tools and offers a variety of APIs for technology-agnostic integration with essential systems and company directories, facilitating seamless connectivity and improved customer-agent interactions.
The Maestro Suite
Seamlessly orchestrate customer-agent interactions with AI-powered agent guidance and performance optimization tools.
Composer
Provides the right words for agents during customer interactions to reach the outcome every time, allowing users to make frequent changes to workflows.
Repertoire/Libraries
Offers a pertinent knowledge base and directory information to be used throughout customer interactions, providing all the necessary information for optimal customer service outcomes.
Harmony
Harmony enables seamless integration of your current tech stack through a unified user interface. It provides integration capabilities extending to various applications while facilitating smoother transitions between workflows.
Synthesiser
An AI-powered simulator that replicates actual calls to provide frontline staff with the opportunity to learn and practice workflows. It is utilized for training purposes and significantly reduces onboarding and training time.
Achieve Optimal Agent Performance with Maestro and Encore
This partnership equips DVS customers with advanced tools for unparalleled customer service. By integrating Infinity’s agent guidance, speech, and conversational analytics with AI, we offer an affordable Workforce Engagement Management (WEM) toolkit, significantly enhancing the training and readiness of contact center agents.
Contact Us to Leverage the Benefits of Maestro & Encore
Maestro by Infinity and DVS offers a unified platform for customer service businesses, ensuring agents provide accurate responses effortlessly. Contact us today to discover how our AI-driven tools can enhance your workforce engagement and boost agent performance.
