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DVSAnalytics Encore 9.2 Release: Advancing Transcription, Playback, and API Modernization

DVSAnalytics Encore 9.2 Release: Advancing Transcription, Playback, and API Modernization

DVSAnalytics is excited to announce the release of Encore version 9.2, officially launched in fall of 2025. This latest release builds upon the powerful capabilities introduced in Encore 9.1, enhancing transcription accuracy, playback functionality, and reporting performance, all while modernizing integrations through new API and authentication updates.

Encore 9.2 delivers a more intelligent, secure, and efficient experience across call recording, screen capture, evaluations, and analytics, helping organizations gain deeper insights into customer interactions and improve overall operational performance.

Enhanced Transcription and Playback Features

Encore 9.2 takes conversation analytics to the next level with an expanded transcription feature set that makes it easier to understand, review, and act on call data. Key updates include:

  • Audio Transcription Playback: Listen and read along with synchronized playback for faster, more intuitive analysis.

     

  • Call Summary: Instantly view an AI-generated summary of the conversation, highlighting key themes and outcomes.

     

  • Overtalk Indicators: Visual alerts highlight when speakers talk over each other, providing valuable insight into engagement and call dynamics.

     

  • Sentiment-Based Column Visibility: Easily filter or display calls based on sentiment analysis to identify positive or negative experiences.

     

  • Speaker-Based Phrase Searches: Find specific phrases by individual speakers to accelerate review and quality monitoring.

     

  • Overtalk Filtering: Quickly locate calls with overlapping dialogue for further evaluation and coaching opportunities.

     

  • Closed Caption Display: Transcriptions now display as captions during screen recording playback for improved accessibility.

     

  • Full Screen Support: Users can expand recordings for a better visual experience during playback and evaluations.

Improved Evaluation and Reporting Performance

The 9.2 release also brings performance enhancements across Encore’s evaluation and reporting modules:

  • Recording Transcription in Evaluations: Evaluators can now access and view transcriptions directly during playback, streamlining the review process.

     

  • Reporting Engine Optimizations: Reports now generate faster and respond more smoothly, providing real-time insights with greater efficiency.

Modernized Integrations and Security Enhancements

Encore 9.2 introduces key modernization upgrades designed to enhance security, simplify integrations, and future-proof connectivity:

  • Single Sign-On (SSO) support via SAML2 using Microsoft Entra, providing a seamless and secure login experience.

     

  • Bridge API, A new REST-based JSON API replaces the legacy SOAP Web API, enabling faster, more flexible integrations with third-party applications.

     

  • Microsoft Graph Email Support: Encore now supports email communication through Microsoft Graph, ensuring compatibility with Microsoft 365 environments and eliminating dependency on traditional SMTP.

A Stronger Foundation for the Future

Encore 9.2 continues DVSAnalytics’ commitment to innovation and performance. By refining transcription accuracy, optimizing reporting, and adopting modern API standards, DVS empowers customers to capture more meaningful insights and drive stronger engagement across every interaction.

For more information or to schedule a demo of Encore 9.2, talk to DVS today.