Scottsdale, January 29, 2020 – DVSAnalytics is pleased to announce the further expansion of its regional sales and account management team to support the market growth of its Partners. Jeff Meador has joined DVS as Regional Sales Manager for the Central United States.
DVSAnalytics is uniquely positioned to meet the rapidly changing needs of the contact center market. Engineered to simplify the daily workload of contact center management, Encore Workforce Optimization solutions are proven to boost agent productivity, performance and retention while reducing supervisor time requirements.
“Our Partners and their customers are delighted by DVSAnalytics’ emphasis on providing practical solutions that simplify contact center managements’ daily workload,” said Meador. “DVS customers consistently express their enthusiasm and satisfaction with the flexibility, user-friendliness, and customization capabilities of Encore® Workforce Optimization.”
Previously Enterprise Account Manager at Uptivity (formerly CallCopy), a provider of contact center software, Jeff brings a wealth of industry experience to DVSAnalytics. Jeff’s new role is focused on helping our Partners’ workforce optimization solution sales.
“We’re pleased to have Jeff and his experience on the DVS team,” said Kathleen Kelly, Vice President of Sales, DVSAnalytics. “Expanding support for our regional Partners ensures our continued ability to provide an optimal customer experience for both our Partners and their customers.”
For over 35 years, DVSAnalytics has been delivering practical Workforce Optimization (WFO) solutions designed to boost contact center performance and enhance the customer experience. Encore® WFO includes comprehensive interaction recording, speech and desktop analytics, quality management, automated coaching, eLearning, and workforce management.
To learn more about DVS, visit www.DVSAnalytics.com.
DVSAnalytics practical Workforce Optimization solutions are designed to improve the customer experience, maximize employee performance and productivity with analytics-enabled insights into interactions and contact center operations. Encore® includes interaction recording, analytics, quality and performance management, workforce management, reporting, and more. Learn more at www.DVSAnalytics.com or follow DVS on LinkedIn and Twitter.