As 2025 comes to a close, it’s clear this year marked a major step forward for DVSAnalytics. From launching new AI-powered capabilities to expanding partnerships and strengthening our alignment across the Dura portfolio, 2025 was about delivering deeper insight, greater flexibility, and more value for our customers.
Below, we’re reflecting on our biggest wins, product advancements, and what’s ahead in 2026.
Biggest Wins of 2025
The Launch of Chorus
One of the most significant milestones of 2025 was the launch of Chorus, DVSAnalytics’ next-generation customer experience and analytics solution.
Chorus brings together conversational intelligence, advanced analytics, and AI-driven insights into a single, modern platform. Designed for organizations that want more than basic reporting, Chorus helps teams understand not just what happened in customer interactions, but why. By analyzing conversations across voice and digital channels, Chorus empowers leaders to uncover trends, improve agent performance, strengthen compliance, and enhance the overall customer experience.
The launch of Chorus represents a strategic evolution for DVSAnalytics, positioning us to support more complex CX environments while aligning closely with the broader Dura vision for integrated customer experience solutions.
Free Trial for Conversational Analytics
In 2025, we also made conversational analytics more accessible by introducing a free trial. This allowed organizations to experience firsthand how AI-driven transcription, keyword tracking, sentiment analysis, and interaction insights can elevate quality management and coaching, without upfront commitment. The response reinforced what we’ve long believed: once teams see the value of conversational analytics in action, it quickly becomes essential.
What’s New in 2025
Encore 9.2 Release
This year brought the release of DVSAnalytics Encore 9.2, delivering meaningful enhancements focused on usability, performance, and future-ready architecture.
Key highlights included:
- Improved transcription playback for faster, smoother review of recorded interactions
- API modernization to support stronger integrations and long-term scalability
- Continued refinements that make it easier for teams to access insights, automate workflows, and connect Encore data with other systems
Encore 9.2 reflects our ongoing commitment to evolving the platform in ways that directly support customer needs while preparing for the next wave of innovation.
Growing the Team
In 2025, Dave McKendrick joined the DVSAnalytics team, bringing additional experience and expertise to support our growth and customer success efforts. As we continue to expand our solutions and partnerships, investing in people remains just as important as investing in technology.
Events, Partnerships, and Collaboration
Collaboration played a key role throughout 2025, both internally and with partners.
- Sales and Marketing Summit in Manchester
In November, we joined our sister company, Invosys, for a sales and marketing summit focused on alignment, strategy, and collaboration across the portfolio. Not only did we have successful meetings, but wonderful team bonding as well! - Strengthening Partner Relationships
Throughout the year, we deepened relationships with key partners, including our continued partnership with Xima, ensuring customers benefit from complementary technologies and seamless integrations. - Customer Connect Expo – Las Vegas (April 16–17)
The team attended the Customer Connect Expo to engage with industry peers, explore emerging CX trends, and connect with organizations focused on improving customer experience through analytics and AI. - NWN Carousel Sales Kickoff 2025
Early this year, we were proud to participate in the NWN Carousel Sales Kickoff, supporting our partner ecosystem and reinforcing joint go-to-market initiatives.
Looking Ahead to 2026
Momentum from 2025 is setting the stage for an even stronger year ahead.
In 2026, DVSAnalytics is focused on:
- Expanding Chorus, with additional capabilities and deeper insight across customer interactions
- Greater alignment with Invosys, strengthening collaboration across sister companies to deliver more unified CX solutions
- Increased use of AI throughout our platforms, helping customers automate analysis, surface insights faster, and make more informed decisions
Moving Forward with DVSAnalytics
2025 was a year of progress, innovation, and alignment for DVSAnalytics. From launching Chorus to advancing Encore and strengthening partnerships, every step was guided by one goal: helping organizations better understand and improve their customer interactions.
As we look ahead to 2026, we’re excited to build on this foundation and continue delivering analytics solutions that drive smarter decisions and better customer experiences.