Tips & Tricks: Encore 8.0 Portal

Tips & Tricks: Encore 8.0 Portal

A New User Experience for Encore WFO Customers The Encore Portal interface will be rolled out in the Encore® 8.0 release, and subsequent releases, transitioning users from the existing interface (which is hereinafter called the “Encore Classic” interface) into an...
7 Tools to Augment Work from Home Contact Centers

7 Tools to Augment Work from Home Contact Centers

Contact centers have responded well to the demands 2020 has placed upon them by rapidly transitioning their staff to work-from-home operations. No one is sure how long these conditions will continue. So, for many, the question has become how to ensure contact center...
Tips & Tricks: Encore 8.0 Portal

Tips & Tricks: Creating Content for eLearning in Encore

As many of you already know, or learned from our recent Featured Training session, Encore® can be used to deliver eCoaching & eLearning assignments to agents and to analyze assignment completion in a variety of ways. The challenge for many Supervisors and Quality...
Workforce Optimization as a Service

Workforce Optimization as a Service

The rate of transition to cloud communication technologies has accelerated, an impact of Covid-19. Many contact centers have made the transition or are investigating their options with a new intensity. But as contact centers move to Unified Communications as a Service...