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DVSAnalytics Employee Spotlight: Kerry O’Donnell

Our team is expanding at DVSAnalytics and we’re excited to spotlight Kerry O’Donnell, our new Sales Director!
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DVSAnalytics Employee Spotlight: Kerry O’Donnell

Our team is expanding at DVSAnalytics and we’re excited to spotlight Kerry O’Donnell, our new Sales Director!
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DVSAnalytics Employee Spotlight: Dave McKendrick

In this month’s employee spotlight, we’re excited to introduce Dave McKendrick, a seasoned professional who recently joined our team as an Account Executive.
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Measuring and Improving Contact Center Metrics

Learn how DVS Workforce Engagement Management (WEM) tools can optimize KPIs, improve performance, and boost customer satisfaction with actionable insights.
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Improving Customer Experience through Advanced Analytics

Contact center technology is constantly evolving, and now, there are various advanced analytics tools available to boost performance and decision-making.
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Using Contact Center Gamification for Better Agent Performance

Improving agent performance starts with making sure they are engaged and motivated. Contact center gamification offers various ways to accomplish this.
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announcement image announcing free trial of conversational analytics

Start Driving Contact Center Success in 2025

To celebrate the new year, DVS is offering new and existing customers the chance to try Conversational Analytics for free during Q1. Here are more details:
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Why You Need Conversational Analytics in 2025

Conversational Analytics is a game changing tool for contact centers seeking a better way to determine customer sentiment. Here’s why you need it in 2025:
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2024 Recap: New Additions, Big Wins, & Our 2025 Roadmap

DVSAnalytics has had an outstanding 2024. On top of new product additions and enhancements, we’ve driven more sales, initiatives, and big wins than ever before.
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DVSAnalytics

Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.

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