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See how DVSAnalytics met the needs of the member-owned electric cooperative, Cobb EMC
As a not-for-profit, member-owned electric cooperative, Cobb EMC safely delivers reliable electricity to nearly 200,000 residential and commercial consumers in the Georgia counties of Cobb, Bartow, Cherokee, Fulton and Paulding. The organization is consistently recognized for competitive rates, commitment to renewable energy, and giving back to the communities it serves.
Cobb is one of the largest EMCs in the nation and the company’s wholly-owned subsidiary, Gas South, is a leading provider of natural gas in the Southeast.
With customers spread across a large and diverse service area, Cobb EMC is required to meet the needs of people across the State of Georgia. Cobb needed an efficient way to change its interaction recording system as it moved to the new Mitel 3300 – MiVoice system.
Searching for an affordable solution that could accommodate various communication platforms, including those with streaming capabilities, Cobb EMC was looking for a reliable partner with a proven Workforce Optimization solution.
Cobb EMC called upon the professionals at DVSAnalytics to help them with crafting a seamless transition between phone systems. The benefits were far greater than Cobb EMC expected!
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
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