Process adherence is critical to contact center operations, particularly when monitoring adherence of federal or state compliance regulations. Violations of these regulations can lead to significant fines or other penalties.
Use this calculator to compare the cost of non-compliance due to a lack of automated monitoring tools versus the cost of adding Speech Analytics to your contact center, allowing for automated monitoring of process adherence.
Software solutions designed to simplify contact center management’s daily workload, ensure a positive customer experience, maximize employee engagement, and deliver analytics-enabled insights into customer interactions.
13951 North Scottsdale Road, Suite 112 Scottsdale, Arizona 85254
Info@DVSAnalytics.com
Sales Toll Free: 800.209.1271
Toll Free: 866.302.8131
Phone: 480.538.2020
Fax: 480.538.2021