Effective August 21.
In order to provide effective support across the breadth of currently available WFO software and tools, DVSAnalytics will eliminate support for older Encore systems as outlined below:
Customers using Encore 8.5 or previous are encouraged to begin making plans immediately to upgrade Encore to a minimum of Encore 8.6 or the latest Encore 9.x release before January 1, 2026. Please note that if your Encore Host server is Windows Server 2012 you can only upgrade to Encore 8.6.
As mentioned in the EOL notification, Encore 8.6 and Windows Server 2016 will no longer be supported as of January 1, 2027. If your Encore system has either component it is recommended that you start planning your upgrade path now so you can take advantage of Encore 9.x.
It is recommended that customers upgrade to Encore 9.x and Windows Server 2022. Specific migration questions should be discussed with your DVSAnalytics partner or with DVS Sales.
To assist our customer in managing their Encore systems, DVSAnalytics is migrating to a N-1 software support plan on January 1, 2027. As each new release of Encore occurs, only the current and previous releases will remain supported.
Previously Announced End of Life event for DVSAnalytics:
If you are affected by this End of Service notification, please contact your partner or DVS Sales as soon as possible so that a quote for migration services can be prepared. Please note that fees are assessed for after-hours installations or upgrades.
Please visit our Contact Us page for contact information.
Encore Cloud customers enjoy operating on newer releases of Encore and Windows OS with upgrades and maintenance provided by DVSAnalytics Cloud Support. If you have an Encore recording appliance connected to a premise-based UC system, please confirm the host OS version is not affected by this End of Service notification.
The About page will show you the release. Affected releases are: Encore 6.x.x, 7.x, 8.0, 8.1, 8.2, 8.3, 8.5. Encore releases 8.6 and 9.x are not affected by this notice. Please contact DVS Support if you cannot locate the release version you have.
Microsoft’s official End of Life date for Windows Server 2016 was January 11, 2021. The Extended service date is January 12, 2027. Machines with an operating system beyond their End of Life date are not able to be supported or maintained properly. If you have a server with Windows Server 2016 OS running Encore software, please contact DVS Sales as soon as possible to discuss migration.
Microsoft’s official End of Life date for Windows Server 2012 R2 was October 10, 2023. Machines with an operating system beyond their End of Life date are not able to be supported or maintained properly. If you have a server with Windows Server 2012 R2 OS running Encore software, please contact DVS Support as soon as possible to discuss migration.
Generally, our support for a particular operating system ends on or before Microsoft’s official end of support date. Windows Server 2012 R2 and Windows Server 2016 had very long support life spans. Older operating systems, including Windows Server 2008, Windows Server 2003, Windows XP/7, are already past their end of support periods.
You’ll need to work with the server provider or check the manufacturer’s specifications to determine if it can support a newer OS. DVSAnalytics does not support in place OS upgrades. A fresh install of the OS is required.
Software Assurance agreements cover all software maintenance and support, including software upgrades. A software Assurance agreement must be in place in order to plan and execute software upgrades OR any necessary system upgrades related to this End of Support notification, like upgrading the server to a new OS. Please confirm your SWA end date and make plans for renewal as needed.
Probably not. DVSAnalytics has been phasing out of selling servers as part of Encore systems; most customers source their own virtual or physical servers.
Software Assurance does not cover all services; for example, if you want to upgrade your Encore software during non-business hours, there are fees for after-hours professional services. Similarly, Software Assurance also does not cover re-installation of Encore software after a server OS upgrade. Please contact DVS Support for a review of any upgrade or migration needs, so that a quote for services can be prepared for you.
The enterprise software arena has been moving to virtual application servers for some time. It is very difficult for specialty software providers like DVS to source, supply, and support hardware for it’s software. As a result, DVS decided to stop offering physical servers to its customers. This end of support notification is the result of that decision. Please contact DVS to discuss a migration plan for your DVS-provided server hardware.
With an Encore Software Subscription, your Software Assurance is part of your subscription. There are extra fees if after-hours upgrades or server migration services need to be performed. Please contact DVS Support for a review of any upgrade or migration needs, so that a quote for professional services can be prepared for you.
DVSAnalytics no longer supplies recording boards or hardware support for recording boards. Customers (or their DVS channel partners) will be responsible for purchasing and maintaining the servers and those boards used to connect to non-VoIP telephony interfaces.
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